Support & SLAs
There when you need us
Providing a personal level of support is important to our business as much as it is yours. We know your website forms the front line of your business, when problems arise a swift response is needed as downtime and technical issues can be costly, stressful and distract you from your business.
This is why we have a dedicated support team who are on hand ready to help with any issues that arise.
Hours on account
Using a simple "hours on account" approach we top up your account with an agreed amount of hours and chip away at the time in chunks of 10 minutes. Time that isn't used will be held on your account until you need it.
If you need backups restored, hosting upgrades or even assistance adding content to your website, our support team is on hand.
I want to say thank you to everyone at Kayo who has helped us with our website, our future developments and your continued support.
It’s been a great start and we’re looking forward to a great 2019
Andrew Crouch, NHS
Kayo have provided Veolia with a full cloud based application and Mobile App to manage their eco waste management services.
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