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Support & SLAs

There when you need us

Business critical support

Providing a personal level of support is important to our business as much as it is yours. We know your website forms the front line of your business, when problems arise a swift response is needed as downtime and technical issues can be costly, stressful and distract you from your business.

This is why we have a dedicated support team who are on hand ready to help with any issues that arise.

Hours on account

Per minute billing

Using a simple "hours on account" approach we top up your account with an agreed amount of hours and chip away at the time in chunks of 10 minutes. Time that isn't used will be held on your account until you need it.

If you need backups restored, hosting upgrades or even assistance adding content to your website, our support team is on hand.

I want to say thank you to everyone at Kayo Digital who has helped us with our website, our future developments and your continued support.

Andrew Crouch, NHS

    Plane & Simple

    Plane & Simple, a new online DIY marketplace, connects DIYers with local independent merchants, shining a light on businesses that might not be on a customer’s radar.

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      Kayo Digital have provided Veolia with a full cloud based application and Mobile App to manage their eco waste management services.

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      It’s time to change your password
      Posted 1 year ago

      It’s time to change your password

      Unfortunately online attacks are now regular occurrences. NordPass have put together a list of the 200 most common passwords in 2021. If you’re guilty of using any of these, it's time to change them now...

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      Find us

      The Innovation Building,
      Kent Science Park,
      ME9 8HL.