Client Success Executive - Full-time maternity cover

About Kayo Digital

This is an exciting time to join Kayo Digital. We're investing in our next phase of growth, expanding our capabilities across digital, CRO, AI and web development, and we're looking for people who want to be part of that journey.

The role

Full-time maternity cover with the potential of being a permanent role

We're looking for a friendly, organised and proactive Client Success Executive to join our team and help us deliver a great experience for our clients.

You'll be the link between our clients and the wider agency team, making sure communication stays clear, projects keep moving and clients always know what's happening next.

You'll work across a range of website and digital projects, as well as managing ongoing relationships with our retainer clients. You don't need to be a digital expert or know the ins and outs of websites and apps.

What we're really looking for is organised, a good communicator and naturally forward-thinking, with a friendly and approachable manner.

What you’ll be doing

• Support business development by collaborating with existing clients to understand their goals and aligning Kayo Digital’s services to meet their objectives

• Provide monthly updates to maintenance clients on completed work within their CMS and/or hosting environment.

• Act as the primary contact for assigned retainer clients, scheduling their work for the coming months and providing regular updates on task progress.

• Project Management

  • Manage projects and coordinate with internal teams, including designers, developers, and the support team, to ensure smooth project workflows.

  • Being the main point of contact of our project clients whilst having their website built

  • Maintaining a high level of transparency for our clients

  • Assist the process from project kick off through to launch. Helping specialists as the project transitions through each stage: research-wireframes & design – build – testing – launch.

  • Keeping project management software up to date with latest delivery deadlines

  • Assist in testing the work at for acceptable quality against the requirement before handing over to the customer

  • Collect feedback at each stage and monitor revisions needed and organise any customer training

  • Preparing and keeping up to date the Statement of Work, noting agreed revisions to work or timescales

  • Hosting internal retrospectives to document what we can learn from each project

What we’re looking for

Previous experience in a client-facing, account management, customer success, project coordination or similar role would be desirable but not essential.

Experience within a digital agency or other digital environment would be useful, but isn't essential. We're more interested in your ability to communicate well, stay organised and build good relationships than whether you already know the technical side of websites.

What you'll learn

This is a great opportunity for someone looking to develop their career in client services and digital.

You'll gain experience of:

• Managing client relationships

• Coordinating digital projects

• Working with consultants, designers and developers

• Managing ongoing client retainers

• Understanding digital agency processes and ways of working

• Working with website and app platforms

• Understanding client requirements and helping to identify solutions

• Working across multiple clients and projects

What you’ll get

• Hybrid working – 3+ days a week in our office near Sittingbourne

• Annual Profit Share bonus

• Annual training budget

• Cycle to work salary sacrifice scheme

• Home and tech salary sacrifice scheme

• Up to 15% off gift cards from major retailers

• Access to the onsite gym

Our hiring process

• You send us your application

• We’ll arrange a video call to talk you through your CV and the job

• We’ll arrange a secondary, in person, meeting to get to know you.

• If all goes well, we’ll make you an offer!

If you're keen to grow or develop your career, enjoy working on different types of digital projects, and want to be part of a team that values collaboration and learning – we’d love to hear from you.