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Posted 5 months ago by Richard Pilton

Software predictions in a post-COVID world

2020 was an unpredictable year. Dealing with the pressures and technological demands across sectors has led to rapid growth within the software development industry.

The main thing software will have to deal with is a new way of working. Working from home and separated from your colleagues.

Tangible breakthroughs have helped cater towards the influx of those needing to work from home, and this is showing no sign of slowing down.

If we look back pre-COVID the world was already getting less office based due to the availability of these new systems and platforms. However, as restrictions have been lifted, more businesses are opting for a more permanent stay away from the office.

Here are our software predictions to support the demand of the evolving workplace post-COVID.

Growth of cloud storage and shared drives  

Increase use of centralised infrastructure and integrated systems will continue. The need for on-demand availability of computer system resources, particularly data cloud storage, saw significant acceleration.

This is not a new development, in fact, cloud technology has been developing for years, with our current usage being exactly what we were heading towards in roughly 10 years' time, the pandemic simply forced its growth into the current climate. These platforms will continue to develop as businesses become dependent on the cloud to securely store their documents and become more sustainable.

Cloud based shared drives such as SharePoint and Google Drive, allow for secure access to documents and pieces of software by anyone from anywhere. Helping companies manage their businesses while out of the office, if the companies’ systems work collaboratively.

Cloud software systems will continue to offer integration with each other. Tools that are unable to collaborate with other pieces of software will become outdated as companies look for a tool that will be their “one-stop-shop”.

Most companies have servers based within their office that enable employees to access files from their PC and work from home. Although, with the office becoming less valuable, the need for a server and internet connection, the benefits of cloud data storage are beginning to outnumber the cons.

Popularity of video calls and VoIP software

Voiceover IP (VoIP) and video calls have helped many keep in touch over the last few months. It allowed businesses to continue to have meetings and phone calls to keep things running as normal.

According to Ofcom’s annual ‘Online Nation Report’, in April 2020, during the height of lockdown restrictions, UK adults spent a daily average of four hours and two minutes online. Naturally, there was a steady increase in the use of educational, health, Government and news websites, the largest increase was seen by social media platforms such as TikTok which grew from 5.4 million to 12.9 million UK adult users between January and April 2020.

This led has also led to a growth in video calls, not just from the office workers, but from those keeping in touch with family and friends. Adults in the UK making video calls doubled during lockdown. The biggest growth was seen by Zoom, which grew from 659,000 users in the UK to 13 million during this same period.

This is likely to become the ‘new normal’ for convenience and time management, therefore limiting face-to-face meetings. 

Increased use in ENPS software

EMPS software allows you to measure your employee net promotor score. This allows businesses to understand their employee productivity and motivation. Setting targets that surround standards and benchmarks to measure team and company performance.

This data is invaluable and has only become more insightful during the pandemic. It has helped businesses keep an eye on remote working and how companies can support their colleagues.

Many business owners have turned to outsourcing part of the employee feedback to a third-party service provider, for example Officevibe, TINYhr Inc, and 15Five. Allowing employees to give anonymous feedback and suggestions, from wellbeing, workload, company image and processes, giving teams the opportunity to express themselves.

Ensuring employees are happy and heard, continuing to be connected and listened to without being in the office will and is a fundamental issue software will need to support in.


As 2021 progresses, there will be an increased interest in a variety of platforms that integrate with each other to help business be more efficient. Even with homeworking.

Remote working has been a gradual thing, the effects of the pandemic have sped up the process and have accelerated this movement by 10 years.

Over the next for years software will need to fill in the gaps and help businesses work efficiently. The main hurdle software must help overcome is how businesses continue to work efficiently but without their workforce around them.  

Services mentioned in this article

About the author

Richard is a director of Kayo Digital and has a passion for the software industry. With over fifteen years experience in the industry, Richard has accumulated a wide range of technical knowledge and skills working for companies including Shell, Investors in People and G4S.

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